In her newly appointed role, Conti will work directly with leadership to guide consumer and small business divisions towards sustainable growth and strengthen CSB’s customer-centric approach

Cambridge Savings Bank (CSB), a full-service mutual bank with a customer-first approach and nearly $7 billion in assets, is pleased to announce that Angela Conti will be joining the leadership team as Head of Consumer and Small Business Banking. In her newly appointed role, Conti will be responsible for managing profit and loss (P&L) operations and implementing tactics that drive the strategic growth of CSB’s Consumer and Small Business divisions, with oversight for both deposits and lending.

With over 24 years of banking experience, Conti is well-positioned to streamline operations, enhance product innovation and elevate the overall customer experience. Prior to joining CSB, Conti led Deposits and Retail Payments at USAA Federal Savings Bank, where she spearheaded member-centered strategies to attract, engage, and support the financial well-being of the military community and their families. Before USAA, she also held key leadership positions at TD Bank, J.P. Morgan Chase, and Bank of America.

“I am honored to join Cambridge Savings Bank, with its longstanding commitment to customer service excellence and community giving,” said Conti. “I am excited to build on CSB’s strong foundation and develop exceptional banking solutions to help consumers and small businesses in our community thrive and grow.”

Conti will report directly to the bank’s newly appointed President and CEO, Ryan Bailey, and will work closely with the leadership team to enhance the customer experience, cultivate meaningful client relationships, and ensure a customer-centric approach in all initiatives. This will involve creating and implementing new product strategies and ensuring that offerings such as checking and savings accounts, loans, and credit products meet market demands and regulatory requirements.

In addition to her professional achievements, Conti is also a graduate of the Consumer Bankers Association Executive Banking School (CBA EBS), where she earned the Tem Wooldridge top student award. She is currently a CBA EBS faculty leader, dedicated to educating and developing top banking talent across the industry. In 2020, she was honored as one of American Banker's Most Influential Women in Payments.

“In order to continue to deliver the best experiences for our customers, we need to have the right people on our team to anticipate their needs, identify innovative solutions, and exceed their expectations,” said Bailey. “There is no question that Angela is the perfect fit for this role. Her track record of success speaks for itself and her devotion to improving the lives of our customers is inspirational. As we look ahead to the future of CSB, Angela will be instrumental in shaping our long-term vision, elevating customer satisfaction and promoting our growth.”

This strategic recruitment underscores the bank’s commitment to fostering an organizational culture that embraces diverse perspectives, pushes limits, and sparks transformative change in the pursuit of advancing financial well-being for its customers and the community. For those interested in learning more about CSB’s dynamic, people-first culture and open roles, please visit cambridgesavings.com/careers.      

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About Cambridge Savings Bank

Cambridge Savings Bank is a full-service banking institution with nearly $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2023, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender.